The customer service expert

Good to have you all cherished readers in this month as well. The journey continues still looking at customer service in our industries in Ghana. I am glad to let you know that our focus for the next few months would be call centers from various industries. In this article, we will look at a utility provider and how they respond to us as customers whenever we reach out to them. Tell me, when was the last time you called a call center? How was your experience? Today we look at a major service provider in our country Electricity Company of Ghana (ECG). I believe there is a lot to be said about this company and everyone have their own share of history with them. Our focus is their call center in Accra. So we’re being informed that there is no more “dum sor” but believe me what I experience is more than I did during those times. I called the ECG call center one fine morning because the situation was getting worse and that’s the experience I am sharing today. Hopefully you would