Businesses in Ghana and their Respect for Customers - An encounter with Melcom Ghana


Happy New month to you. Trust that January was good to you and your families. The month of Love surely has lots of Love for you.
So we complain as Ghanaians bitterly that there are no jobs.
Well, this may be relative as you will agree or not.
Questions I have in mind after some thoughts is how well do we handle these Jobs when we get them.
Melcom Madina Branch located close to the market is scheduled to open shop to customers at 11 am on Sundays. As at 11:15 am of 2nd February 2018, the shop was not opened and customers waited outside. Customers would open the door to the shop and Attendants will rudely tell them 'We have not opened'. Customers were either left with the choice to leave or wait. No information was given by staffs available. One customer frustrated badged in and questioned them only to be told 'the cashier was not at post' and 'there was no manager'.As at that time, two employees were leisurely walking to report to work when customers were waiting.
The shop was finally opened at 11:21 am with no apologies given to customers. Some staffs were laughing when customers questioned why they were delayed outside without any notice.
Other customers interviewed expressed their displeasure on some attitudes by Attendants in the shop whenever they visit.
This is how some Ghanaians treat jobs they are employed to do.
Doing this, we are not being fair to our employers, country and ourselves. If we expect employers to treat us better, we must see to our part of the contracts we sign as employees.
Management of Melcom Ghana should quickly take this up and ensure the shop serves it's purpose.

I am Ivy Zelda A. Yeboah, a graduate with a Bachelor’s degree in Marketing from UPSA and Social Media Marketing from Northwestern University. I have lots of experiences in customer service, Marketing and Social media. I work with a freelance Consultant (The Royal Group Company). I am a manager in a contact center and I am currently looking forward to new challenges in the same field or other fields of interest. Feel free to contact me 
LinkedIn on http://bit.ly/2fVXNlY (Ivy Akosua Yeboah)
Twitter handle @Zeldayeb (Ivy Akosua Yeboah)
Tumblr - Zelda-us
Facebook/ Instagram/ Twitter - theroyalgroupc
Facebook group - TRG Community (For more discussions)

Comments

Post a Comment

Popular posts from this blog

ONLINE SHOPPING, AN EXPERIENCE BUILT TO LAST OR A TOTAL SHAM

Image
So online shopping is becoming if not totally a craze in our part of the world. I’ll say it is part of social advancement which is a good thing. As much as it is a social advancement, I believe you my cherish reader can attest that there are some positives and negatives about it. I see you nodding to that. It makes life super easy if you get the right product or service you’re searching for, the right company to offer and deliver at the “nick of time”. Same way it can be quite frustrating if things do not go well. There are a couple of good online shops out there doing a good job and there are others that are super terrible at what they do. Sometimes not entirely their fault but there should be some measures put in place to manage the situations as they come. They do offer some great stuffs but they have “?” with some of their T&Cs and processes. A very recent experience was when I had challenges with payments after my purchase and needed to get to the team to rectify.
Read more

The Ghanaian and Customer Experience 102

Image
This blog is to recognize employees and employers effort to deliver good customer experience, encourage others to learn from them and do same as well as to keep the company(ies) in question on their toes and ensure the right things are done to deliver nothing short of the best. So early on this year we heard about Eddy’s Pizza and I promised that others would also be shared whether good or bad.  Well this visit was to a known restaurant in Atomic Junction just before Madina. I came to the point of believing that either customer are not demanding for what we deserve or that our service providers are just taking us for granted without “fear or favor”. In this second place, I had to wait for more than 5 minutes before I was approached by a waiter. He was courteous and did the normal “apology lines” as done always and requested to take my order after handing me a menu. Before we continue I would like to ask you this question. Have you been to a place where the menu is given and almo
Read more

The Ghanaian and Customer Experience 101

Image
This blog is to recognize an employee’s effort to deliver good customer experience, encourage others to learn from him and do same as well as to keep the company in question on their toes and ensure the right things are done to deliver nothing short of the best. The company in question today is Eddy’s Pizza and it would be yours tomorrow so I urge you to clean up your house so you are not BUSTED. Whiles customer service has evolved the word over, Ghana is still in the process of fully embracing and working with it to ensure growth and customer satisfaction for customers in the various industries. A year or two back some company names were consistently on the list of bad customer service but I must say that change is coming. We still have more to do and everyone must get involved. Today I share with you a good customer service experience from a lad in a known eat out in Ghana. Being nice to people should come natural to everyone as long as you are a person and
Read more