ONLINE REGISTRATION PORTAL FOR BUSINESSES




So we were informed it was going to make life a lot easier for us. No more hustling, no middle men, no bribes and we would actually get the real deal. That sounded so awesome and we were looking forward to it.


So I tried the first time it came up in April 2015 and it did not work for me. I figured it might have been on pilot so I could try later and it would work for me too. After a long wait I decided to try it again after Joy FM’s news item on the subject again in October 2017.
It looked like nothing really had changed on their website for the past year or so. Some tabs were not working and most especially the “company registration” bit was not working either. I spent a long time trying to figure out and soon it was getting frustrating. I know in instances like this your next thought and place of refuge would be customer support but guess what? They do not exist here.
That reminded me that the first time I tried to go through a registration (2015) I sent a mail to the support team but till date I never had a response from them. The customer service tab was not working, phone number was not and no one to contact for assistance. I tried the 'contact us' button but I never got to finish the captcha codes to send the message because the process was unending. I had no other choice than to use the email address provided again hoping for some improvement. So I sent the mail and it’s been two weeks but no response from anyone, not even the automated receipt mail.
Honestly I do not see where the helping bit comes in with all that I have gone through. Well, it may be true that a number of people have gone through the process successfully. That is great news, what of the others who are still trying hard to get through but cannot and they are filled with frustration? If it works for all like it should, I think it is a great idea so let’s get working on it.
I would suggest some form of public education by the registrar general’s office to take people through the various processes and requirement to make things easier. Being a state institution why not have the nation’s TV and radio stations as medium to help? I believe there are some private ones that would want to support as well.
The person(s) in charge of their website must be up and doing to get things together on the website. It is quite a shame. Who watches the watchman?
We all want to be able to go through the company registration process in the comfort of our homes, offices and anywhere aside queuing in the Registrar General's office without any hustles so SOMEONE please HELP!!!



 I am Ivy Zelda A. Yeboah, a graduate with a Bachelor’s degree in Marketing from UPSA and Social Media Marketing from Northwestern University. I have lots of experiences in customer service, Marketing and Social media. I work with a freelance Consultant (The Royal Group Company). I am a manager in a contact center and I am currently looking forward to new challenges in the same field or other fields of interest. Feel free to contact me 
LinkedIn on http://bit.ly/2fVXNlY (Ivy Akosua Yeboah)
Twitter handle @Zeldayeb (Ivy Akosua Yeboah)
Tumblr - Zelda-us
Facebook/ Instagram/ Twitter - theroyalgroupc
Facebook group - TRG Community (For more discussions)

Comments

  1. Unknown4 November 2017 at 13:54

    That's the state of almost every state owned institution. Why would they allow this to work when they know their bribes will be cut off?

    ReplyDelete
    Replies
    1. Zelda5 November 2017 at 04:57

      True talk Ezekiel.
      But I say it's time we rise above all that. Let's think beyond Ghana for us today and rather for generations to come. The change starts with you and I especially everyone out there.

      Delete

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