The customer service expert

This blog is to recognize employees and employers effort to deliver good customer experience, encourage others to learn from them and do same as well as to keep the company(ies) in question on their toes and ensure the right things are done to deliver nothing short of the best. So early on this year we heard about Eddy’s Pizza and I promised that others would also be shared whether good or bad.  Well this visit was to a known restaurant in Atomic Junction just before Madina. I came to the point of believing that either customer are not demanding for what we deserve or that our service providers are just taking us for granted without “fear or favor”. In this second place, I had to wait for more than 5 minutes before I was approached by a waiter. He was courteous and did the normal “apology lines” as done always and requested to take my order after handing me a menu. Before we continue I would like to ask you this question. Have you been to a place where the menu is given and ...

This blog is to recognize an employee’s effort to deliver good customer experience, encourage others to learn from him and do same as well as to keep the company in question on their toes and ensure the right things are done to deliver nothing short of the best. The company in question today is Eddy’s Pizza and it would be yours tomorrow so I urge you to clean up your house so you are not BUSTED. Whiles customer service has evolved the word over, Ghana is still in the process of fully embracing and working with it to ensure growth and customer satisfaction for customers in the various industries. A year or two back some company names were consistently on the list of bad customer service but I must say that change is coming. We still have more to do and everyone must get involved. Today I share with you a good customer service experience from a lad in a known eat out in Ghana. Being nice to people should come natural to everyone as long as you are a person and...

5 Tips to make your customers delighted this season   As businesses our main concern is always to sell and make the big bucks. There are a lot of the times we do not stop to think about the “People” we are making the money from. This season especially all we would think of as companies is getting the customers coming into our shops with their pockets full of cash to buy things from us. I am not saying that is not good. If I tell you that there are other ways you can do things differently to get them to buy and buy more as well as been delighted in us and with what they get from us would you be interested to know? I thought so. I present to you some few Tips that you can apply additionally to make you stand out and be the most preferred company your customers would like to buy from this season and beyond. 1.     Brainstorm with your team to offer your customers the best experience: The best is achieved when you work together as a team. Your entire t...

CEM: 3 Tips to keep customer’s experience better after every encounter. More often than not we lose our customers after a few visits to us and we do not pay any particular attention because we get replacements day in day out. This is an issue that is catching up to us pretty fast as professionals and organizations and we must look at it and save us from them. I am a graduate and professional in the marketing and customer service industry and the heartbeat of the customer is my heart beat and I am all for giving, receiving great and awesome experiences to customers and from organizations respectively.                                                                  http://bit.ly/2fDInSu Jodi Bailey Gill in an article on “ customer experience drivers ” published on LinkedIn group page (CEM) high...