A TRIP DOWN MEMORY LANE LOOKING AT CUSTOMER SERVICE IN RESTAURANTS

I would like to thank you my cherished reader for this wonderful journey for the past six months. I am grateful for all your thoughts and comments and I will be more grateful to always have you to be there for me as well as introducing this blog to others also. Always good to share good stuff with others to benefit from as well. As always said, your feedback is valuable to me and is always appreciated.

 We have journeyed at least six eat outs in this country and looked at how the customer - the most important person in the business is valued.
Some were good, others average and some not good. In all each one was encouraged to do better that they were doing.
Before I move on to the next place or possibly next industry as we half the year, I thought I would take a trip down memory lane to find out how well our partners are doing. I was surprised in a good way for some but....

 So the good first huh, everyone loves to hear that first.
KFC is still doing well in all branches in Accra and Junction Mall as visited. Lot's of other customers complained about some things and there are efforts to better those. Definitely it would not come in a day but there are positive remarks which is encouraging. Other programs and offers are put up all just to make You the customer happy.

 Eddies is also in the improving business. Still a lot to do but the effort is encouraging. I did not dare to take same meal again though...I love my stomach.

 Baritas unfortunately still have some of the details pointed out on going. I just hope someone is listening from the Atomic Junction branch. Guys i think you need to wake up to the competition.

 I hope I have not left out any though.

 A summary of All we have learned the past months.
  • Ghana needs a serious wake up call with regard to customer service. We have to move from the era where we think and say that customers will definitely show up which they actually do because the options are limited. No more monopoly as lots of businesses are opening up now. 
  • Customers are shouting for same better experiences they enjoy outside the shores of Ghana in Ghana. We are so not bigger than that and we can even much up to them.
  • Customers must stand up for their rights as much as they shout and demand their rightful services.
  • Personnel must be well trained in customer service in order to treat customers right.
  • Business owners and authorities MUST NOT sleep but make checks to ensure their employees are treating customers right. Engage in mystery shopping and use other mediums if you must.
We would like to wake up to a Ghana and an era where customers would be happy with services and experiences from their brands and companies with a wonder and appreciation that "Ghana has arrived"
You and I can work together to do more and make our industries and country the best we hope for.
Together we can.
Let us look forward to a great month (June) with better results.









I am Ivy Zelda A. Yeboah, a graduate with a Bachelor’s degree in Marketing from UPSA and Social Media Marketing  from Northwestern University. I have lots of experiences in customer service, Marketing and Social media. I have a passion for Advertising and Branding and have studied around those areas. I am a manager in a contact center of a leading Telecommunication company in Ghana and I am currently looking forward to new challenges in the same field or other fields of interest. Feel free to contact me LinkedIn on http://bit.ly/2fVXNlY (Ivy Akosua Yeboah), Twitter handle @Zeldayeb (Ivy Akosua Yeboah) and Facebook - Zelda Yeboah

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