The customer service expert

Welcome to the new month fellas. Trust that the month of Love was good to us all. There have been some good observations and experiences on a topic that is so dear to my heart – Time management. Some of us do an awful job at keeping this and it is quite worrying as it has become a canker. This is a very important aspect of our daily lives and needs to be handled well. It is a skill we must acquire to be able to make us function effectively even under pressure.  “Time management” is said to be the process of organizing and planning how to divide your time between specific activities to achieve desired results. In other words, it is the process of  planning  and exercising conscious control of time spent on specific activities, especially to increase  effectiveness ,  efficiency  or  productivity  Ever wondered why it is so important to keep to your time effectively? Here are a few benefits you stand to gain. ·          Greater opportunities to achieve important life and car

Happy New month to you. Trust that January was good to you and your families. The month of Love surely has lots of Love for you. So we complain as Ghanaians bitterly that there are no jobs. Well, this may be relative as you will agree or not. Questions I have in mind after some thoughts is how well do we handle these Jobs when we get them. Melcom Madina Branch located close to the market is scheduled to open shop to customers at 11 am on Sundays. As at 11:15 am of 2nd February 2018, the shop was not opened and customers waited outside. Customers would open the door to the shop and Attendants will rudely tell them 'We have not opened'. Customers were either left with the choice to leave or wait. No information was given by staffs available. One customer frustrated badged in and questioned them only to be told 'the cashier was not at post' and 'there was no manager'.As at that time, two employees were leisurely walking to report to work when customers were

Happy New Year to you all and also to your families, friends and love ones. My wish is that we all prosper and have good success in the year and beyond.This month we look at the various sectors we work and how some issues are handled. This is to you the owner, CEO, Group head - Employer, the employee and the patron, customer or client of every company.During a discussion with a friend it was shocking some things I learned about some employees and what they go through. It is disheartening especially when we cannot discuss them openly because of one fear or the other.  Most of these employees are victimized and sometimes fired from work. Some employees work with companies and for up to a year and more without any form of raise in their salaries. Year in and year out they go through this and are expected to be even more productive each time. They live, pay bills on utility, fees, buy stuff and pay taxes just as others with at least annual raise in salaries (including their bosses)