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Remote Working: The new "normal"

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Our world has seen and gone through so much this past couple of months. Individually, there have been some significant results both negative and positive and I believe every inhabitant of this earth have had their own share in this occurrence. We have done so well I must say in most of the practical things we did for and to each other in order to protect ourselves and keep each other alive. Most countries all over the world decided if even against their wish for one reason or the other that it was better for citizens to stay locked in their homes to stay protected. Whiles those who begun have had significant results are still keeping to it, I cannot say that for my home country. Many have lost their lives, jobs, families, livelihoods and all. Others continue to thrive through these trying times. Some employers made very bold and difficult decisions which affected employees and stakeholders either positively and or negatively. Those who were able, were provided with mean
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How good is your Time Management?

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Welcome to the new month fellas. Trust that the month of Love was good to us all. There have been some good observations and experiences on a topic that is so dear to my heart – Time management. Some of us do an awful job at keeping this and it is quite worrying as it has become a canker. This is a very important aspect of our daily lives and needs to be handled well. It is a skill we must acquire to be able to make us function effectively even under pressure.  “Time management” is said to be the process of organizing and planning how to divide your time between specific activities to achieve desired results. In other words, it is the process of  planning  and exercising conscious control of time spent on specific activities, especially to increase  effectiveness ,  efficiency  or  productivity  Ever wondered why it is so important to keep to your time effectively? Here are a few benefits you stand to gain. ·          Greater opportunities to achieve important life and car
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Businesses in Ghana and their Respect for Customers - An encounter with Melcom Ghana

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Happy New month to you. Trust that January was good to you and your families. The month of Love surely has lots of Love for you. So we complain as Ghanaians bitterly that there are no jobs. Well, this may be relative as you will agree or not. Questions I have in mind after some thoughts is how well do we handle these Jobs when we get them. Melcom Madina Branch located close to the market is scheduled to open shop to customers at 11 am on Sundays. As at 11:15 am of 2nd February 2018, the shop was not opened and customers waited outside. Customers would open the door to the shop and Attendants will rudely tell them 'We have not opened'. Customers were either left with the choice to leave or wait. No information was given by staffs available. One customer frustrated badged in and questioned them only to be told 'the cashier was not at post' and 'there was no manager'.As at that time, two employees were leisurely walking to report to work when customers were
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Happy Employees results in Hefty Profits - Are you a happy Employee and Employer?

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Happy New Year to you all and also to your families, friends and love ones. My wish is that we all prosper and have good success in the year and beyond.This month we look at the various sectors we work and how some issues are handled. This is to you the owner, CEO, Group head - Employer, the employee and the patron, customer or client of every company.During a discussion with a friend it was shocking some things I learned about some employees and what they go through. It is disheartening especially when we cannot discuss them openly because of one fear or the other.  Most of these employees are victimized and sometimes fired from work. Some employees work with companies and for up to a year and more without any form of raise in their salaries. Year in and year out they go through this and are expected to be even more productive each time. They live, pay bills on utility, fees, buy stuff and pay taxes just as others with at least annual raise in salaries (including their bosses)
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IT'S A WRAP FOR 2017 !

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Happy New Month to you Amazing readers. I would like to take this opportunity to thank you all for being with me every step of the 2017 journey. There is a lot we have achieved together as a team and you deserve all the reward as much as I do. We took to a different level our quest to ensure that things are done right in our business industries in relation to customer service. Some companies were commended as others were also reminded to do things right. Feedback from some companies were amazing and their commitment to work on areas identified was superb whiles others did not respond as expected. One thing that I am sure of is that you my reader has been empowered in more ways than one. I am confident that we as customers can now demand for and ensure that we receive the services we are entitled to - our monies worth be bold to point out to our service providers where they go wrong in order for them to right them commend them where applicable keep to our part of th
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ONLINE REGISTRATION PORTAL FOR BUSINESSES

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So we were informed it was going to make life a lot easier for us. No more hustling, no middle men, no bribes and we would actually get the real deal. That sounded so awesome and we were looking forward to it. So I tried the first time it came up in April 2015 and it did not work for me. I figured it might have been on pilot so I could try later and it would work for me too. After a long wait I decided to try it again after Joy FM’s news item on the subject again in October 2017. It looked like nothing really had changed on their website for the past year or so. Some tabs were not working and most especially the “company registration” bit was not working either. I spent a long time trying to figure out and soon it was getting frustrating. I know in instances like this your next thought and place of refuge would be customer support but guess what? They do not exist here. That reminded me that the first time I tried to go through a registration (2015) I sent a mail to th
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FACE TO FACE CUSTOMER EXPERIENCE, HOW GOOD OR BAD IS IT?

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So We have been discussing customer service via phone and online for some time now. Amazing responses from you all. We appreciate it so much, let’s keep it up and help good customer service prevail. So I had some questions in mind about how other professionals including those we have spoken about handle customers face to face. Would it be any different from over the phone and online? I visited a number experience centers one weekend to have an experience.I have not seen too much traffic in the various locations on most days but this time it was quite full to capacity with customers who needed assistance. First stop was MTN office which had some customers standing (first thing that caught my attention). There was a lady right by the door who I believe is to welcome customers and find out what they were there for and then direct them accordingly but she was not doing that. She was busy chatting with a man standing by her rather than attending to customers.  I did not see a smil
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